FREQUENTLY ASKED QUESTIONS

additional questions may be directed to taylor@thecltaesthy.com

HOW DO I RESCHEDULE MY APPOINTMENT?

All appointment rescheduling can be achieved directly through me, via text or email below:

taylor@thecltaesthy.com | 980.254.5510

HOW DO I CANCEL MY APPOINTMENT?

Please contact me directly, via text (980.254.5510) or email (taylor@thecltaesthy.com) An appointment is not considered cancelled until a written response is sent confirming the cancellation.

Please note all appointments must be cancelled or rescheduled 48+ hours prior to the appointment time booked in order to avert policy fees.

read policies

DO YOU ACCEPT WALK-INS?

My schedule is by-appointment only, allowing me to meet a standard of efficient time management for all guests and provide exceptional service.

I am unable to accept new clients at this time until further notice.

MAY I BRING MY FRIEND/FAMILY/*CHILD TO MY APPOINTMENT?

Though it would be a pleasure to meet your friends/family, I am unable to accommodate additional guests in correspondence with COVID-19 regulations. This is also to limit the potential for liability for present persons who are not currently under my care.

*Children are not permitted in the spa due to NC State Board regulations.

DO YOU OFFER GIFT CERTIFICATES?

Yes! E-gift certificates are available for purchase here.

Please feel free to contact me with additional questions regarding your special guest via email.

taylor@thecltaesthy.com

I'D LIKE TO PRE-PAY/BOOK A SURPRISE APPOINTMENT FOR SOMEONE. IS THIS SOMETHING YOU OFFER?

Absolutely! I am able to send you an invoice via email to pre-pay for your special guest's service(s).

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

I accept all major forms of payment (i.e. American Express, Visa, Discover, Chase, etc.) in addition to cash and Venmo. I am unable to accept payment through Zelle or Cashapp.

WHERE ARE YOU LOCATED?

Inside of Copper Willow Salon & Spa at:

1213 W. Morehead St. Suite 110 Charlotte, NC 28208. There is free parking located in the garage adjacent to the building. Take the elevator to the first floor and stay to the left when entering the lobby. Our doors are located immediately to the right of the exiting glass double-doors (coming from the elevator) and beside Queen City Grounds.